FAQs

Welcome to Roussels! Below are answers to some of the most common questions about our products, orders, shipping, returns, and refunds.

1. What products does Roussels sell?

Roussels specializes in high-quality kitchen storage solutions, including:

• Wooden Kitchen Shelves
• Metal Kitchen Shelves

Our products are designed to provide both functionality and style for your kitchen.

2. How do I place an order?

Simply browse our collection, add your desired products to your shopping cart, proceed to checkout, enter your shipping and payment information, and confirm your order.

3. How will I know my order has been placed successfully?

Once your order has been completed, you will receive a confirmation email containing your order details.

4. What payment methods do you accept?

We accept major payment methods, including:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Apple Pay
• Google Pay

All payments are processed through secure payment gateways.

5. Do you offer free returns?

Yes. We offer free returns within 14 days of receiving your order.

6. How long does it take to receive my refund?

Once your returned item has been received and approved, your refund will be processed within 3 business days. Your bank or payment provider may require additional time to post the refund to your account.

7. What items are eligible for a refund?

Returned items must:

• Be returned within 14 days of delivery.
• Be unused and in their original condition.
• Include the original packaging and accessories.
• Be accompanied by proof of purchase.

8. Can I cancel my order?

Yes. Orders may be canceled before they have been processed or shipped. If your order has already been shipped, you can return it under our Return & Refund Policy.

9. What should I do if I receive a damaged or incorrect product?

Please contact our customer support team within 48 hours of receiving your order. Include your order number and photos of the damaged or incorrect item so we can assist you promptly.

10. How can I contact Roussels?

You can reach our customer support team using the following information:

Email: support@roussels.shop

Phone: +1 214 428 3171

Address:
1116 W State Hwy 152
Mustang, OK 73064
United States

11. What are your customer service hours?

Our customer support team is available during the following hours:

Monday – Friday
9:00 AM – 7:00 PM (USA Time)

12. Is my payment information secure?

Yes. We use secure payment processing and industry-standard encryption to protect your personal and payment information.

13. Can I change my shipping address after placing an order?

If your order has not yet been processed, please contact us as soon as possible. We will do our best to update your shipping address before your order is shipped.

14. Do you ship on weekends?

No. Orders are processed and shipped during our business hours, Monday through Friday.

15. How can I contact customer support if I have additional questions?

If you need further assistance, please contact us:

Roussels

Email: support@roussels.shop

Phone: +1 214 428 3171

Address:
1116 W State Hwy 152
Mustang, OK 73064
United States

Business Hours:
Monday – Friday
9:00 AM – 7:00 PM (USA Time)