Return and Refund Policy

At Roussels, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help with a simple and hassle-free return and refund process.

Return Policy

We offer free returns within 14 days of the date you receive your order.

To be eligible for a return:

• The item must be returned within 14 days of delivery.
• The product must be unused, undamaged, and in its original condition.
• The item must be returned with all original packaging, accessories, and documentation.
• Proof of purchase or your order confirmation is required.

Items that do not meet these conditions may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned:

• Products that have been used, assembled, or damaged by the customer.
• Products returned without their original packaging or accessories.
• Items returned after the 14-day return period.

Free Returns

Roussels provides free return shipping for eligible returns. Once your return request is approved, we will provide instructions on how to return your item.

Please do not send products back without contacting our customer support team first.

Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

• Your refund will be processed within 3 business days.
• Refunds will be issued to your original payment method.
• Depending on your payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photos of the damaged or incorrect product.

We will work quickly to provide a replacement or a full refund if appropriate.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled. You may still return it under our 14-day Return Policy after delivery.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Roussels

Email: support@roussels.shop

Phone: +1 214 428 3171

Address:
1116 W State Hwy 152
Mustang, OK 73064
United States

Business Hours:
Monday – Friday
9:00 AM – 7:00 PM (USA Time)